Terms for businesses

Version 1, in force from 9 November 2026

These terms apply to every business that manages a page on Cafendo: roasters, coffee shops, cafés and other businesses ("you", "the business"), and to every person who acts for a business in the Cafendo business panel. They add to the general Terms and conditions, which also apply to you. If the two differ, these terms prevail for your use of Cafendo as a business. A person who accepts these terms for a business confirms that they are authorised to do so.

1. Who we are

Cafendo is a trade name of WEB PUSH S.R.L., Strada Gheorghe Doja nr. 24, ap. 6, Oradea, Bihor County, Romania, Trade Register no. J05/533/2015, tax identification code RO34330674 ("Cafendo", "we", "us"). Contact: contact@cafendo.com.

2. What Cafendo offers businesses

Cafendo is an online marketplace where buyers discover specialty coffee, equipment and cafés and get in touch with the businesses that sell them. Depending on what you choose and what is available, Cafendo lets you:

keep your business page and product listings accurate;
send buyers to your own online shop;
receive messages from buyers;
receive order requests from buyers and answer them with an offer (section 8);
see how many visitors Cafendo sent to your shop.

Cafendo is free. We charge no listing fee, no subscription and no commission on your sales, and no payment passes through Cafendo. Cafendo may introduce paid plans in the future. No fee applies unless a business actively chooses a paid plan, and we will give at least 30 days' notice of any change to free features.

3. Who can use Cafendo as a business

You must be a business that lawfully roasts, sells or serves coffee or related products, and you must have the right to present the business, its name and its products.
To claim an existing page, you must be authorised to act for the business. We may ask for proof, for example an email address at the business's website domain, and we may approve, refuse or withdraw a claim.
To receive order requests, you must be a trader (you act for purposes of your trade or business) and give us the trader details in section 9, which we must have checked first.

4. Your account and your team

A business can have several people with access to its panel: owners, who can also accept these terms, manage the team, give trader details and switch order requests on or off, and staff. You are responsible for everything done through your business's panel, for choosing the people you give access to, and for removing access when someone leaves. Keep sign-in details safe and tell us at once if you suspect misuse. For safety, some powers may be limited for a short time after a new owner joins through a claim, and we may withdraw access given on the basis of a claim that turns out to be unauthorised.

5. Information you provide

Everything you show on Cafendo, including your business details, product names, descriptions, prices, sizes, availability, pictures, and your shipping, payment and returns information, must be accurate, complete, kept up to date and lawful. Many listings are imported from your public website or product feed; if you change a product in your panel, keep it consistent with your own shop. Prices must be the real prices in your currency. You may not show a crossed-out "former" price that you set yourself. Product information is shown in your own words as yours, and Cafendo may translate it automatically, marked as such.

Changes to your business profile may be checked by us before they are published. Product changes may be published at once; we may correct or hide information that is plainly wrong or breaks these terms.

6. You are the seller

Every sale is a contract between you and the buyer. Cafendo is not a party to it, does not act as your agent and does not collect payments for you. You alone are responsible, towards the buyer and the authorities, for:

your products, their safety and their conformity with the law and with your description;
the pre-contractual information the law requires, the price including taxes and delivery costs, payment, delivery, invoices and taxes;
consumer rights, including the right of withdrawal where it applies, the legal guarantee of conformity, returns, refunds and complaints;
mandatory food information for food products, including the net quantity, your name and address, and allergens and ingredients where required;
information the law of your country requires you to give consumers, for example on alternative dispute resolution (in Romania, the ANPC notices).

Do not describe Cafendo as the seller, guarantor or payment provider, and do not use Cafendo's name to suggest that we have checked, approved or guarantee your products.

7. Messages from buyers, and buyers' personal data

When a buyer contacts you through Cafendo, we email the message to the members of your team who receive messages, with the buyer's email address as the reply address. You answer from your own mailbox; Cafendo does not see your reply. You can mark messages as answered or report a message as spam in your panel.

You receive buyers' personal data (such as name, email address, phone number and delivery address) as a separate controller under the GDPR. You may use it only to answer the buyer, handle their request and fulfil and support an order that follows, and to meet your legal obligations. You may not use it for advertising or newsletters without the buyer's own consent, sell or share it, or add it to other lists. You must protect it, delete it when you no longer need it, and handle the buyer's requests about it under your own privacy policy.

8. Order requests

This section applies if you choose to receive order requests on Cafendo, once your trader details have been checked.

Request. A buyer sends you a request for products from your listings, with contact and delivery details. A request is not an order and does not oblige the buyer to pay.
Offer. You answer within 7 days, either with an offer or by declining. Your offer is your own offer to the buyer. It must state the total price including taxes and shipping, the payment method and instructions, the delivery arrangements, and your returns and withdrawal terms, and it must comply with the consumer law that applies to the sale. Payment details may come only from your business profile, which only owners can change.
Acceptance. The contract is formed only when the buyer accepts your offer by pressing "Order with obligation to pay [your business name]". Do not ask a buyer to pay before that.
Fulfilment. After acceptance you collect payment yourself, as stated in your offer, deliver, issue the invoice, and handle any withdrawal, return or complaint.

Requests and offers expire after 7 days without an answer. You can switch order requests off at any time; requests already received can still be declined. If your business can no longer receive order requests (for example after you are suspended or your trader details are refused), we cancel open requests and tell the buyers concerned.

9. Trader details (EU Digital Services Act)

Before you can receive order requests, the EU Digital Services Act requires us to obtain from you, and you agree to give us:

your legal name, address, telephone number and email address;
the trade register you are entered in and your registration number, and your VAT number where you have one;
a self-certification that you commit to offer only products that comply with EU law.

We make reasonable efforts to check these details against official databases and other reliable sources, and may ask you for supporting documents. We show your legal name, address, telephone number, email address, registration number and VAT number to buyers on your business page and with your products and offers. You must keep the details accurate and tell us of any change at once; changing them pauses order requests until we have checked them again. If the details are incomplete or we have reason to believe they are inaccurate and you do not correct them promptly, we suspend order requests until you do. We keep the details for 6 months after our relationship with you ends, and then delete them.

10. Content you give us

You confirm that you have the rights to the texts, pictures, logos and other content you or your feed provide, and that they infringe no one's rights. You give Cafendo a free, non-exclusive, worldwide licence, for as long as the content is on Cafendo, to host, show, reproduce, resize, crop, translate, index and use it on Cafendo, in search engines and in links or previews that promote your page on Cafendo. You keep all rights to your content. You may remove your content at any time; copies in backups and caches disappear within a reasonable time.

11. Prohibited products and content

You may not offer or show on Cafendo:

anything illegal in the EU or in the country where you sell, or unsafe, recalled or counterfeit products;
products that are not related to coffee, cafés or brewing, unless we agree;
alcohol, tobacco, nicotine or cannabis products, medicines or products with health claims not allowed by law;
false or misleading information, fake reviews, or reviews of your own business or a competitor's;
content that infringes intellectual property or other rights, or that is offensive, discriminatory or harmful;
contact details or links meant to take buyers off Cafendo's messages for fraud or spam.

12. Moderation, restriction, suspension and termination

We may remove or hide content, pause order requests or messages, restrict your panel, or suspend your business, when you break these terms or the law, when we receive a valid report of illegal content, when your trader details are missing or inaccurate, when buyers report fraud or abuse that we find substantiated, or when an authority or court requires it. Before or at the moment a restriction or suspension takes effect, we tell you the reasons: the facts, the clause of these terms or the law concerned, whether automated means were used, and how to contest the decision. We may end our relationship with you and close your business's access with at least 30 days' notice and reasons; we may do so without notice only when the law requires it, when you have repeatedly broken these terms, or in serious cases such as fraud, illegal or unsafe products or risk to buyers.

You can contest any of these decisions by writing to contact@cafendo.com within 6 months. A person who was not involved in the first decision will review it, and we will answer without undue delay. You can also go to court. You may stop using Cafendo and ask us to remove your page at any time.

13. How your business and products are ranked

The order in which businesses and products appear on Cafendo depends mainly on how well they match what the buyer is looking for (search words, filters, chosen country), whether you are based in or deliver to the buyer's "Ship to" country, whether your business is labelled a commercial brand (these come last), our editors' selection, the number of reviews, and whether the listing has a photo and a price. Top lists and recommendations use their own published criteria. No business can pay for a better position today; if paid placement is introduced, it will be clearly labelled "Sponsored". Claiming your page or receiving messages and order requests does not by itself change your position. The full description is on How results are ordered.

14. Data you can see, and data we keep

In your panel you can see your business details, your products, the number of visitors Cafendo sent to your shop (as counts, without personal data), the messages and order requests sent to your business, and the reviews of your business and products. You do not have access to data about other businesses, or to data about buyers beyond what they sent you. Cafendo keeps the data generated by the use of Cafendo, including messages, order requests and visit counts, under our Privacy Policy, uses it to run, secure and improve Cafendo, and does not sell it or share it with other businesses. If you leave, we can give you a copy of the data you provided on request.

15. Equal treatment

Cafendo does not sell products of its own, so it does not compete with you. All businesses are treated under the same rules. The only general difference is that roasters and brands sold mainly in supermarkets or through their own capsule systems are labelled "Commercial brand" and shown after independent businesses, as explained on How results are ordered.

16. Liability

You are responsible for your products, your offers, your sales and the information you provide, and you will compensate Cafendo for claims by buyers, authorities or third parties, and the reasonable costs of defending them, that result from your breach of these terms or of the law. Cafendo is provided free of charge and "as is"; we do not guarantee that it will always be available or bring you sales. To the extent the law allows, Cafendo is not liable for lost profits, lost sales or indirect losses. Nothing in these terms limits liability that cannot be limited by law, such as liability for intent or gross negligence.

17. Changes to these terms

We will tell you about changes to these terms by email and in your panel at least 15 days before they take effect, or longer when the change requires you to make significant technical or commercial adjustments. You may end your use of Cafendo before the change takes effect. Shorter notice applies only when the law or an authority requires a change, or when we must respond to an unforeseen danger, such as fraud or a risk to buyers.

18. Law, disputes and contact

These terms are governed by Romanian law. Please contact us first at contact@cafendo.com so we can try to resolve any issue amicably; disputes that cannot be resolved go to the competent courts in Oradea, Romania, unless mandatory law gives jurisdiction elsewhere.