Frequently asked questions

What is Cafendo?

Cafendo is a guide to independent specialty coffee. We bring together coffees, equipment and accessories from hundreds of independent roasters and shops in one place, so you can compare them by origin, roast, taste and price, and discover roasters you did not know yet. Read more about us.

Can I buy coffee on Cafendo?

Not directly. Cafendo does not sell anything and takes no orders or payments. When you click "Buy", you go to the roaster's own shop and buy there, straight from the people who roast the coffee.

Who ships my coffee, and where to?

The roaster or shop you buy from ships it, and it decides which countries it delivers to and what shipping costs. Choose your country under "Ship to" at the top of the page, and Cafendo shows first the roasters that ship there. Always check the delivery details on the roaster's shop before you buy.

Why is a price different on the roaster's shop?

We update prices and sizes from the roasters' websites regularly, but a roaster can change them at any time, and prices may be shown in a different currency. The price on the roaster's shop at the moment you buy is the one that counts.

I have a question about my order. Who do I contact?

Since your order was placed on the roaster's or retailer's own shop, please contact that shop directly. You will find its contact details on its website and in your order confirmation email.

Do I need an account?

No, you can browse and buy without one. A free account lets you save coffees to your favourites and write reviews. Creating one takes a minute: open the account icon at the top of the page.

I had an account on the old Cafendo shop. Does it still work?

Yes. Your account was carried over, so you can sign in with the same email address and password. If you do not remember your password, use "Forgot password" on the sign-in page and we will email you a link to set a new one.

How do I delete my account?

Write to contact@cafendo.com from the email address of your account and we will delete it. See our Privacy Policy for your other rights.

How are reviews checked?

Reviews come from Cafendo account holders and are read before they are published. We remove reviews that are not genuine or break our terms.

Some texts are translated. Who translated them?

Roasters write their descriptions in their own language. To make every coffee readable in yours, we translate them automatically and mark them as translated, with the original language named. If something reads oddly, the original text is the reference.

I am a roaster. How do I get my coffee on Cafendo?

Being listed on Cafendo is free. If your roastery already has a roaster account with us (for example from the old Cafendo marketplace), sign in to keep your profile up to date. If your roastery is not listed yet, or you need a roaster account, write to us at contact@cafendo.com.

How can I contact Cafendo?

Email us at contact@cafendo.com. We usually answer within a few working days.