How to buy on Cafendo
You always buy from the business that sells it, never from Cafendo.
Buy from the seller
The buy button takes you to the seller’s own shop. With a Cafendo account you can also message the seller or send an order request: the seller answers a request with an offer that includes delivery and how to pay, and you owe nothing until you accept it.
Pay only as the seller’s offer on Cafendo says. Cafendo never asks you to pay Cafendo.
Delivery
Choose your country under “Ship to”: sellers based there or that ship there come first. Each seller sets where it ships, the cost and the delivery time, so check before you buy.
Returns
The seller’s terms apply, as shown on their shop or in their offer. If you buy as a consumer in the EU, you usually have the right to withdraw within 14 days of delivery, with exceptions such as opened coffee.
If something goes wrong
Write to the seller first: their details are on their Cafendo page and in your order email.
If they don’t answer, write to us at contact@cafendo.com. We can’t refund you or settle a dispute, but we look into every message.
If you think a listing is fake, unsafe or a scam, report it.