Our Story
If you’ve got the Q, we’ve got the A! Welcome to our FAQ’s section, where there’s no question too silly to answer (unless the Q is: do we do coffee?). Read on to see if we can help you out ASAP; chances are we’ve already got an answer to your question here.
COMPATIBILITY
WHICH MACHINES ARE URBAN BREW PODS COMPATIBLE WITH?
CAN I USE COMPATIBLE PODS IN MY NESPRESSO ORIGINAL LINE MACHINE?
WHAT ARE THE DIFFERENCES BETWEEN NESPRESSO'S PODS AND YOUR COMPATIBLE PODS?
WHY DON'T YOU PRODUCE AND SELL NESPRESSO VERTUO PODS?
OUR PODS
HOW DO YOUR URBAN BREW COFFEE BLENDS COMPARE TO OTHER BRANDS?
WHERE DO YOUR COFFEE BEANS COME FROM?
ARE YOUR PODS AUSTRALIAN MADE?
HOW DO YOU MAKE YOUR DECAF COFFEE?
HOW LONG CAN I STORE MY PODS?
ARE YOUR PODS GLUTEN FREE?
CAN YOUR PODS LEAK TOXINS?
ORDER AND DELIVERY
HOW MUCH DO YOUR PODS COST?
HOW MUCH WILL MY SHIPPING COST?
HOW LONG WILL MY DELIVERY TAKE?
HOW DO I TRACK MY ORDER?
WHAT IS PRIORITY PROCESSING?
WHY DO YOU USE AUSTRALIA POST FOR SHIPPING?
ENVIRONMENT
WHAT ARE YOUR COMPOSTABLE PODS MADE FROM?
WHAT IS THE BEST WAY TO DISPOSE OF YOUR PODS?
HOW LONG DO YOUR COMPOSTABLE PODS TAKE TO BREAKDOWN?
WHAT IS THE DIFFERENCE BETWEEN BIODEGRADABLE AND COMPOSTABLE?
TIPS AND TRICKS
HOW TO MAKE THE BEST-TASTING COFFEE WITH URBAN BREW PODS?
HOW DO I EDIT MY SUBSCRIPTION?
HOW DO I MAKE A LONG BLACK WITH YOUR PODS?
HOW DO I ADD A RECURRING WAFER CUP TO MY SUBSCRIPTION?
SHOULD I DESCALE MY MACHINE?
HOW DO I CLEAN AND MAINTAIN MY MACHINE?
HOW DO I RESET MY MACHINE TO FACTORY DEFAULT?
SOMETIMES MY COFFEE SPURTS OUT, IS THIS NORMAL?
QUESTIONS? QUERIES? WANNA SAY HEY?
Send us an email at hello@urbanbrew.co or call us on 1800 875 495. We are happy to help!
Be happy,
Toby Strong (aka The Podfather)
Founder & Customer Happiness Specialist
